Warranty coverage for your system
Warranty coverage applies to the original purchaser and starts with DenverWaterSoftenersCo if you ever need help.
Manufacturing defect coverage for the original purchaser while they own the home.
Control board, display, and smart WiFi controller.
Labor coverage for the professional installation included with your system.
If there is an issue early on, contact us and we'll work through a resolution with you.
What's Covered
Lifetime Warranty — Tank & Valve
The tank and resin valve on every system we install are covered against manufacturing defects for the lifetime of the original purchaser's ownership of the home. If either component fails due to a defect in materials or workmanship, we will repair or replace it at no charge.
5-Year Warranty — Electronic Components
The electronic control board, display panel, and WiFi controller (on applicable models) are covered for five years from the installation date. This covers component failure under normal operating conditions.
1-Year Warranty — Installation Labor
Installation labor included with your DenverWaterSoftenersCo system is warranted for one year. If an issue arises due to the installation work, contact us and we will handle the follow-up process.
30-Day Satisfaction Guarantee
If you have concerns within the first 30 days, contact us directly. We'll review the issue with you and work toward a reasonable resolution.
How to Make a Warranty Claim
Call (720) 295-4810 or email Support@DenverWaterSoftenersCo.com. Describe the issue and have your installation date handy.
We'll review the issue, confirm whether it falls under warranty, and determine the right repair or replacement path for your system.
If the issue is covered, we'll handle the repair or replacement path and keep you informed about timing, parts, and service scheduling.
Warranty Exclusions
The following situations are not covered under our warranty:
- Damage caused by misuse, neglect, or failure to follow operating instructions
- Repairs or modifications performed by anyone other than a service professional authorized through DenverWaterSoftenersCo
- Damage resulting from abnormal water conditions (e.g., iron content above system specifications)
- Normal wear and tear of consumable components (resin media, brine tank, salt)
- Damage caused by flooding, fire, power surges, or other external events
- Systems that have been relocated from the original installation address
- Transfer of the system to a future homeowner or purchaser
- Issues arising from pre-existing plumbing problems unrelated to our installation
Why We Offer This Warranty
DenverWaterSoftenersCo is built around complete installed systems, not piecemeal equipment sales. We want customers to know exactly what is covered and who to call if anything comes up.
We offer lifetime tank and valve coverage for the original purchaser because those are core components of the system and we want the long-term support expectations to be clear from day one.
Have questions about your warranty?
We're happy to walk you through coverage details or help with a service request.
Call (720) 295-4810